Frequently Asked Questions
How do I know if a mover is licensed and insured?
You can verify any mover through the Federal Motor Carrier Safety Administration website (www.fmcsa.gov). Click here to review our listing.
What experience do your movers have?
Our teams are run by supervisors who have extensive industry experience and most of our moving team members have been in the business for several years. When we do add a new member to our team, they undergo a complete interview process, background check, medical check and drug screening. Then they learn on the job under the supervision of our senior team members. We never hire day laborers or use a labor service.
Do you work in 'bad' weather?
This is New England, so bad weather comes with the territory. We do work in most conditions, but we also care about the safety of our employees. There are rare occasions where severe storms will force us to postpone of your move. (In snow and icy conditions we do ask that you arrange for driveways and walkways to be cleared and sanded to avoid potential for injury.)
Do you charge for the time your trucks are driving to our move and return trip after the move is over?
If your move is 'intrastate' (within the same state) we charge based on an hourly rate that includes the time our trucks leave our facility and the time it takes to get back after your move.
If you are moving from one state to another, we charge based on a calculation of mileage and total weight of the contents we are transporting.
Do you move pianos and/or other large items?
Yes, in most cases. Please let us know about any items like pianos, pool tables, hot tubs and Tempur-pedic style mattresses when you contact us, so that we can make adequate arrangements for a safe move.
What do I need to do to prepare large appliances for moving?
Refrigerators and freezers - please empty the contents
Washing machines and hot tubs - please make sure they are disconnected from any water source and/or drainage hose. (Don't forget to shut off the main water valve before disconnecting and have towels and a bucket on hand for any spillage.)
Gas appliances - Please contact your gas company to disconnect and reconnect these appliances (we are unable to do this for you)
Will you disassemble and reassemble furniture if needed?
Yes, we are happy to help with the disassembly and reassembly of your furniture. However, please be aware of the following:
Any assembly or disassembly is at your risk
We do not assemble cribs or bunk beds
We normally have basic tools on hand, but you would need to provide any specialty tools, if needed
Do I need to be there during the move?
We highly recommend that someone be on site during the move. Questions always come up about items that are being left behind, where items should be placed in the new home, etc. Having someone on hand to answer these questions helps us make sure your move goes well. If there is no one there to consult on these questions, our mover will use their best judgement.
Can I help with the move?
For liability reasons, we cannot allow anyone but our workers to get on the truck(s) or assist in the transporting of furniture and other large objects. But you are welcome to carry in boxes or other smaller items, if you insist!
What if my move can’t be done in just one day?
We will schedule your move in the most cost-effective way possible. If your goods need to remain on our truck(s) overnight, there is typically no charge. The truck will be parked in our secure lot and the cargo box will be locked. If your delivery is delayed beyond the next morning, we will typically move your items into our storage facility (labor costs apply). On rare occasion we may be able to keep items on the truck for a couple of additional days, but a storage charge will apply.